CoverFirst is a specialist provider of Owner Builder insurance. CoverFirst allows you to quote and buy your insurance policy online in a matter of minutes, without any paperwork, instant policy documents and certificates of insurance are issued immediatly.
CoverFirst head office is located in Sydney and branch office in Melbourne. Our claims are exclusively handled by Tokio Marine located in Sydney.Insurance Security is provided by 
Our polices are underwritten exclusively by Tokio Marine & Nichido Fire Insurance Co. Ltd TMNF enjoys a Standard and Poor's financial strength rating of A+.
Tokio Marine & Nichido Fire Insurance Co., Ltd - Australian Branch (TMNFA) holds an Australian Financial Services License (AFSL 246548) from the Australian Securities & Investments Commission (ASIC) and is authorised to underwrite insurance by the Australian Prudential Regulation Authority (APRA).
CoverFirst provides an innovative online insurance solution specially tailored for owner builder insurance: construction & liability making the process of owner building an enjoyable experience, all available at a click of a button, 24 hours a day 7 days a week.
Our experienced team of insurance professionals are trained to understand the varying circumstances of building projects and look forward to helping you through the process of building or renovating your new home, should you have any questions or queries then please do not hesitate to contact our offices.
Click on any 'Get Quote' button. You will then need to select your policy type, and then answer the questions on the following application pages. Once the questions have been answered, the quotation will be provided instantly.
We estimate that from whole process from the beginning to incepting the policy will take 5 minutes
Quotations are valid for 30 days. If you do not wish to purchase the insurance policy straight away, you will be provided with a username and password, and you can come back later to retrieve your quotation. However, your quotation will be deleted after 30 days.
You can start the policy immediately. However, if you are renewing a policy, the policy will commence from the renewal date.
When you initially obtained a quotation, you would have been provided with a username and password. On the homepage of the coverfirst website, you can login by entering this username and password. You can then view the quotes that were previously obtained.
You will receive an email with your policy documents and a certificate of currency which will confirm that cover is in place. You can also view these documents securely on the coverfirst website in 'Clienthub'.
You will receive an email with your policy documents immediately once payment has been confirmed.
When you receive an email with your policy documents, this will also contain your username and password. On the homepage of the coverfirst website, you can login by entering this username and password. You can then view your policy online.
CoverFirst receives a commission from the insurer when a policy is incepted. In addition, there may be an administration charge on the policy.
The CoverFirst site uses SSL which means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated. Furthermore the online credit card system is provided by PayPal, a reputable and entirely secure system.
No. CoverFirst don't charge additional fees for accepting credit card payments.
You have two payment options, namely credit card using PayPal website and direct deposit.
In order to obtain a quotation, personal information is requested by CoverFirst. This information is solely used to provide you with a quotation and to complete the policy documentation. CoverFirst does not sell or trade customer information.
Yes, you have the ability to make policy amendments during the course of the policy period and extend the policy period if so required. On the homepage of the CoverFirst website, you can login by entering this username and password. Note the Maximum Construction Period allowable is 24 months from the commencement of the project.
Click on the 'Make a Claim' page. You will be able to download a claim form which you will need to complete and submit to CoverFirst. CoverFirst will provide this to your insurer, who will handle the claim. Alternatively, you can contact our call centre on Tel 02 8055 1609.
If you are not fully satisfied with our services, you should contact our customer relations officer on Tel 02 8055 1609. eSentry Underwriting Pty Trading As CoverFirst subscribe to the Financial Ombudsman Service (FOS) Dispute Facility, a free consumer service. Further information is available from our office and website. If you are not satisfied with any of our services, please contact our office.
You should read the policy wording for the relevant insurer which is on our website and is available at the time that a quotation and policy is provided.
If you have forgotten your password, simply Click the 'Manage your policy' button and Click on the 'Forgotten Password' link, you will be required to enter your email address, the Password will be immediately emailed to your nominated email address.
The verification email is a safe guard against software agents or robots that run autonomously and automatically, most commonly associated with malicious software. CoverFirst utilises this process to ensure the protection of our intellectual property and deliver a faster website experience.
This means that in circumstances where you are required to specify a particular value (e.g. market value or replacement value) and the amount you specify is inadequate, any claim on an aspect of the Policy subject to "Average" will be paid in the same proportion as the amount you specified bears to 90% of the value which was required to be specified.
You have the ability to extend the policy period if so required. On the homepage of the CoverFirst website, you can login by entering your username and password. Extensions of policy coverage are subject to our online acceptance criteria. Note the Maximum Construction Period allowable is 24 months from the commencement of the project.
On the homepage of the CoverFirst website, you can login by entering your username and password. Within Clienthub you can view or download a copy of your current Certificate of Insurance, Policy Schedule and view Invoices.
Just click on a link to view or download our documents. Our forms are stored in PDF file format which are designed to be used with Adobe Reader however most PDF readers will allow you to view our forms.
CoverFirst and Tokio Marine are committed to prompt, professional and fair claims handling tailored to the individual needs of our clients. We want to consistently execute best claims practices to achieve the best outcome for our clients.
Making a claim with CoverFirst is simple and easy. We will help you and guide you through the whole claim process.
With each claim form, you will need to attach or forward where applicable:
Once the above is received, Tokio Marine will determine and notify if they require a loss adjustor to attend and inspect damage/ the site. Please retain all damaged items if practical.
Complete Liability claim form.
Tokio Marine will determine if a loss adjustor or solicitor is to be appointed, therefore please retain any relevant items/documentation and confirm specifics of location/site where incident occurred.
Tokio Marine Contact:
Any questions please just contact us.
